Cancellation & Refund Policy

Cancellation, refund and amendment rules differ depending on the airline, hotel, package, visa provider, cruise line, transfer operator or other supplier involved in your booking. Fare rules, room type and package inclusions always take precedence. Travessy applies the supplier's published policy at the time of cancellation.

In addition to supplier charges, Travessy may apply a reasonable service or cancellation fee to cover administrative costs, payment processing and rebooking work. This fee will be communicated clearly at the time of cancellation.

All refunds are contingent on the supplier actually crediting the amount back to Travessy. Once we receive the refund from the airline, hotel, package operator or visa provider, we will pass it on to you through the original payment mode or as mutually agreed.

Refund processing timelines vary by supplier and can range from a few business days to several weeks. We will share the expected timeline when we submit your cancellation request.

Certain components of a booking may be non-refundable. These commonly include, but are not limited to:

• Flight cancellation or no-show fees charged by airlines.
• Non-refundable hotel rates or advance-purchase room blocks.
• Package deposits, visa fees, travel insurance premiums and confirmation charges.
• Service fees for confirmed bookings that are cancelled by the customer.

Date changes, name changes, route changes, room upgrades or any other amendment are subject to supplier availability and penalties. We will confirm the additional cost or penalty before processing the amendment.

If a customer does not travel, check in or board without informing us in advance, the booking is treated as a no-show. No-shows are generally not eligible for refund and may attract additional supplier charges.

Visa application fees, facilitation charges and documentation fees are typically non-refundable once the application has been submitted or processed, even if the visa is rejected or travel plans change.

The earlier you request a cancellation, the more options we usually have. Many airlines and hotels offer lower cancellation penalties when cancelled well before the travel date. Last-minute cancellations often attract higher charges or no refund.

Contact us directly by phone or WhatsApp with your booking reference and the reason for cancellation. We will check the supplier's policy, explain the applicable charges, and process the request once you confirm.

In exceptional circumstances such as natural disasters, government restrictions, pandemics, war or airline suspension, cancellation and refund terms will be governed by the supplier's policy and any applicable government directives. Travessy will act as your intermediary to secure the best possible outcome, but we cannot guarantee refunds beyond what the supplier provides.

If you disagree with a cancellation charge or refund amount, please contact us with your booking reference and we will review the supplier's documentation. We are committed to resolving genuine concerns fairly and promptly.